Last updated: 13 June 2026

Privacy Policy

COGNIS AI PTE. LTD. ("we", "us", "our" or the "Company") takes your privacy seriously and is committed to protecting it. This Privacy Policy explains how we collect, use and disclose personal data when you use the Company's services, and the choices available to you. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Company's Terms of Service.

This Privacy Policy applies to all personal data collected through:

your visits to the Company's website and all associated pages (the "Website");
your interaction with applications on third-party websites and services that contain a link to this Privacy Policy;
your use of the services provided by the Company (the "Service").

Please read the Company's Terms of Service and this Privacy Policy carefully before using the Website and the Service. By using the Website or the Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy and the Terms of Service. If you are uncomfortable with any part of this Privacy Policy or the Terms of Service, please stop using or accessing the Website and the Service.

We may amend this Privacy Policy at any time without prior notice, and any amendment may apply to personal data we already hold as well as to personal data collected after the amendment. Where changes are made, the revised Privacy Policy will be posted on this Website with the last revision date shown at the top of the page. Your continued use of, or return to, the Website or the Service constitutes your acceptance of and agreement to those changes.

1. Personal Data We Collect

We collect personal data when you use the Website and the Service. Personal data means any information relating to you that can identify you directly or indirectly, including without limitation your name, mailing address, email address and telephone number. Text or data containing personal data that you enter into the Service ("Input") is also collected by us, except for prompts sent to the Service, which are governed by Clause 5 of the Terms of Service. We do not control, and are not responsible for, how large language models (LLMs) handle your Input or Output, including where it is used for model training.

Personal data you provide to us

The personal data we collect may include:

information you provide when completing forms on the Website or the Service, including when registering an account, using the Service and sending Input through the Service;
records and copies of your correspondence with us (including email addresses);
your responses to surveys that we may ask you to complete;
details of transactions you carry out through the Website and of the fulfilment of prepaid credit (Credits) purchases;
your search queries on the Website.

Personal data collected automatically

As you navigate and interact with the Website or the Service, we may use automatic data collection technologies to collect certain information about your device, browsing actions and patterns, including:

details of your visits to the Website, including without limitation traffic data, location data, logs, browser history, links you click, pages you view and other communication data;
information about your computer and internet connection, including your IP address, operating system and browser type, time zone setting and other unique personal or online identifiers;
information about your preferences, so that you can use the Website more efficiently, through the use of cookies.

Cookies and other tracking technologies

We may use cookies, embedded scripts and other similar tracking technologies ("Tracking Technologies") to automatically collect additional personal data as you interact with the Website and to personalise your experience. These technologies help us to recognise you, tailor content and analyse use of the Service.

A cookie is a small web file transferred to your device's hard drive by a website or its provider through your web browser. We use first-party and third-party cookies for the following purposes: to make the Website function properly; to improve the Website and the Service; to make signing in easier; to recognise you when you return; to track your interactions with the Website; and to provide a secure browsing experience.

The types of cookies used on the Website include:

Strictly necessary cookies: these cookies are essential because they enable you to use secure areas of the Website. Without them, certain features of the Website cannot be provided, and they cannot be disabled.
Functional or preference cookies: we use functional cookies to remember your choices so that we can provide enhanced functionality and personalised content, such as remembering your preferences on the Website.
Performance or analytics cookies: these cookies collect passive information about how you use the Website, including the pages you visit and the links you click, and are used to improve and optimise our Website and Service. You may choose to disable these cookies.

Changing your cookie settings

Your browser may offer options to refuse some or all browser cookies, and you may also delete cookies from your browser. Please note that if you set your browser to disable cookies, you may be unable to access secure areas of the Website and other parts of the Website may not function properly.

Analytics and other tracking technologies

We may use third-party service providers, including web analytics services, to monitor and analyse use of the Website. We may also use Tracking Technologies to collect "clickstream" data such as the domain name of the internet access provider, device type, IP address, browser type and version, operating system and platform, average time spent on the Website, pages viewed, items searched for and related statistics.

2. How We Use Your Personal Data

We use your personal data only for the purposes described in this Privacy Policy or disclosed to you before processing. We may use your personal data to:

provide the Service;
contact you about the administration of any feature of the Website or Service for which you have registered;
send you account-related notices;
inform you of changes to the Website, our policies, terms or any product or service we provide;
send marketing and promotional emails;
respond to your questions or other requests;
allow you to participate in interactive features of the Website and the Service;
tailor your experience on the Website or the Service to your preferences;
save your user account, registration and profile data so that you do not have to re-enter it on each visit;
track your return visits to and use of the Website and the Service;
compile and report statistics relating to the Website, the Service and user activity;
determine which features and services users like best, to help us operate, enhance and improve the Website;
keep you safe while using the Website, which requires us to process your personal data to combat spam, malware, malicious activity and security risks;
maintain legal and regulatory compliance;
enforce the Terms of Service and our other policies;
investigate and resolve disputes;
investigate and prevent fraud, abuse, breaches of the Terms of Service and unauthorised access.

Aggregated and de-identified information

We may process personal data in aggregated or de-identified form to analyse the effectiveness of the Service, research user behaviour and share information with business partners, including in the following ways:

when handling feedback, we disassociate Input and Output from your user ID;
when creating analytical reports and sharing them on the Website, we disassociate Input and Output from your user ID and assign a topic category to each Input;
when improving the user experience, we may analyse and aggregate general user behaviour and usage data; this information does not identify individual users;
with your consent, we may disclose Input to business partners in aggregated, de-identified form, not associated with your user ID.

3. Sharing and Disclosure of Personal Data

We may share or disclose your personal data in the following circumstances:

Website service providers: we may employ other companies and individuals to help us provide the Website and the Service ("Service Providers"). Service Providers receive your personal data solely to perform tasks on our behalf and are obliged not to use it for any other purpose.
Affiliates and business partners: we may share your personal data with our subsidiaries, affiliates and partners.
Corporate transactions: in the event of a merger, divestiture, restructuring, dissolution or sale or transfer of some or all of our assets, personal data we hold about users of the Website may be transferred as one of the assets, and you agree to and accept the assignment of our rights in your personal data.
Data analytics: we may share aggregated, de-identified information (such as aggregate trends about overall use of the Service) publicly or with our affiliates, subsidiaries and partners.
With your consent: we may disclose your personal data for any purpose with your consent.
Legal requirements: in certain circumstances your personal data may need to be processed in response to a law, regulation, judicial or other governmental subpoena, warrant or order. We will preserve and disclose information to law enforcement or other authorities where we believe it is reasonably necessary to (a) comply with legal or regulatory process; (b) enforce the Terms of Service and our other policies; (c) respond to claims that content infringes rights; or (d) protect the rights, property or personal safety of the Company, our employees, users, customers and the public.

4. Your Rights and Choices

Marketing communications

If you do not want us to use your email address or other contact information to promote our Service, you may opt out by sending a request through the official customer support channel. You may also follow the "unsubscribe" instructions in those messages to stop receiving promotional or marketing communications from us. Please note that opt-out and unsubscribe requests may not take effect immediately and may require a reasonable time to be processed and applied, during which your information will remain subject to your previous privacy settings.

Keeping personal data accurate, and deletion

We are committed to keeping your personal data accurate and up to date. You may review and change your personal data by logging in to the Website and visiting your account profile page.

If you no longer wish to use our Service, or no longer wish us to process your personal data, you may request deletion of your account and associated information through the official customer support channel (subject to certain limitations). After you submit your request, we will send a confirmation email to the address associated with your account. Once you confirm the deletion request, the process cannot be cancelled, withdrawn or reversed. After the account is deleted, all associated personal data will be deleted, unless we are required to retain it for regulatory compliance purposes or for legal or business necessity.

Your rights in relation to your personal data

Depending on your place of residence and applicable law, you may have the following rights in relation to your personal data:

Right to know: you have the right to know what personal data about you the Company processes, including the categories of personal data, the categories of sources from which it is collected, the commercial or business purposes for collecting it, and the categories of third parties to whom we disclose it.
Right of access and data portability: you have the right to request a copy of the personal data about you that we process, and in certain circumstances you may also have the right to export your information.
Right to deletion: you have the right to request deletion of personal data we collected while you used the Service (subject to certain exceptions).
Right to rectification: you have the right to request correction of inaccurate personal data we hold about you (subject to certain exceptions).
Right to object: you have the right to object to the processing of your personal data (subject to certain exceptions).
Right to restriction: in certain circumstances you have the right to restrict our processing of your personal data.
Right to withdraw consent: where we process personal data on the basis of your consent, you have the right to withdraw that consent; withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
Sale of personal data: we do not "sell" your personal data as that term is defined under applicable laws and regulations.

5. Data Security

We implement and maintain physical, technical and administrative security measures designed to protect your data from accidental loss and from unauthorised access, use, alteration and disclosure. All personal data you provide to us is stored on secure servers behind firewalls.

The safety of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping that password confidential and must not share it with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to the Website. Any transmission of personal data is at your own risk.

6. Integration with Third-Party Platforms and Services

The Website may link to, rely on or integrate with websites, applications, interfaces, services and platforms operated by other companies ("Third-Party Services"). We accept no responsibility for the privacy practices of Third-Party Service providers. Once you leave the Website via a link or access a Third-Party Service, you should review the applicable privacy policy to understand how that company handles personal data it may collect about you. This Privacy Policy applies only to information collected by the Company.

7. Retention of Personal Data

We are subject to applicable laws on information retention and will retain your information for as long as reasonably necessary to fulfil our business and legal obligations and to meet regulatory and compliance requirements. When personal data we have collected is no longer needed, we and our Service Providers will carry out the necessary destruction, deletion, erasure or anonymisation procedures, as permitted or required by applicable law.

8. Age Requirements

The Website is offered only to users aged 13 and over. By using the Website, you represent and warrant that you are at least 13 years old and that your parent or guardian has authorised you to use the Website, or that you have reached the legal age required to enter into a binding contract with us. If you do not meet all of these requirements, you must not access or use the Website.

9. Cross-Border Data Transfers

When you access our Website or Service, your personal data may be transferred to our servers located in the Republic of Singapore or in other countries or regions. Where information is transferred abroad, we will ensure that it receives adequate legal protection, including by relying on recognised data transfer mechanisms such as standard contractual clauses or other appropriate safeguards.

10. Governing Law

All disputes arising out of this Privacy Policy or the purchase, registration or use of any of the Company's products or services are governed by the laws of the Republic of Singapore, without regard to conflict-of-laws principles, regardless of where you access the Website or the Service.

11. Additional Notes on Categories of Personal Data

We collect the following categories of personal data:

Identifiers: such as your name, contact details, IP address and other device identifiers;
Commercial information: such as your transaction history;
Internet activity information: such as how you interact with our Service;
Communications information: such as the contact details used when you send us an email;
Geolocation data: such as the approximate area in which your device is located, inferred from your IP address;
Account credentials: your login information and account profile.

We use the above information for the purposes described in this Privacy Policy: to provide, analyse and maintain our Service; to improve and develop the Service; to communicate with you; to prevent fraud and illegal activity; and to comply with legal obligations and protect the rights, privacy, safety or property of users, the Company or third parties.